Unsafe to keep my money on. Continusly loseing my funds. Unable to receive them back without at least a weeks wait for their investigation process if I even get it back at all. Lets bussiness take double payments at the same time without questioning it. This card has been nothing short of a headach. The more you use it the more confused they get and the more loss you will suffer. Can't understand the customer service employees and they don't know what their doing. They will say one thing til you get mad enough to ask for a supervisor then put you on hold and come back with another totally opposite answer. This card holder sucks terribly. If you want to keep your money DON'T USE NETSPEND.
Hi Amber,
We regret to hear of the problems you have experienced with our service.
NetSpend is very committed to providing a safe and secure product. If you notice an error on your account and contact us, we will immediately open a dispute and begin an investigation.
Customer service is also very important to us. Please email us at social@netspend.com and we will make sure this is addressed to avoid incidents like this in the future.
Thank you,
NetSpend