amanda s.

I had received my first starter kit as a Christmas gift one year ago. I was always very curious about the product due to all of the hyped up commercials. I was excited to get it home and try it out in hopes that it would restore my hair and hopefully help it grow. My mom also purchased a kit for herself at the same time. My mom and i both have very thin fine hair. My hair, unfortunately, was far more damaged then hers. My hair was brittle, dry, broken off, and uneven. After a week of my mom using the product, i received a phone call from her telling me how disappointed she was with it. She told me that it made her hair feel really greasy and dirty. I thought maybe her hair was just reacting to it a bit differently then mine, and also reminded myself that her hair was far more healthy. After about a month of using Wen, i started noticing a change in my hair. But not a change for the better. My hair was getting progressively shorter due to tremendous amounts of breakage. It felt heavy, greasy, dirty and lifeless. My hair would no longer curl or straighten. It stopped reacting to my straightener due to the disgusting amount of grease build up. It got to the point where i absolutely couldn't go anywhere without my extensions in. My mom then informed me that they had shipped another kit without her permission. When she bought the product, it didn't say anything about monthly drafting out of her account. She thought she was just purchasing a one time package as a gift, not as a life long membership. She immediately contacted the company to cancel the membership. After the membership had been cancelled they were still trying to draft money out of her account. They eventually tried turning her over to a collection agency. I would not recommend this product to anyone. It is the worst thing i have ever put on my hair. It not only was a waste of money, but it resulted in me cutting all of my hair off to essentially "start over."