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Used this site to create a resume and didn't realize the subscription kept going till cancelled. I ended my account as soon as I was billed $35. Went through the entire site to figure out how to unsubscribe. Even though I ended my account I was still billed for 2 more months because I did not send in a "cancellation request." Even though I deleted my account and had no access to their documents I was still billed. Very sketchy site, funny how they don't send an email verification before your subscription is up after the 14 day period.
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Amanda S.,
I’m very sorry that you have had this experience with our service. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also sent a confirmation email after purchase that listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. You can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer