Amanda S.

When I realized I was being charged $39.95 a month without my consent and without receiving any merchandise for 17 months I felt completely taken advantage of. I had never consented to being signed up for a "VIP" program in which they automatically charge my credit card without giving any notice, any emails, any confirmation of purchase whatsoever. This completely slipped past me just as I believe your company hoped it would. Pretty terrible thing to do to people. The woman who helped me on the phone was very nice and polite however she was only able to "help" me redeem my lost funds for the last 12 months because after this period of time the "purchases" go to a "gift card center" Rfidiculous to have to now deal with two different people to resolve the fraudulent charges made to my credit card. After being taken advantage of, the last pitch I wanted to hear was how you were going to rectify the situation by giving me 20% off my next purchase. What a complete joke! I called your "gift card department" and they were useless. Unable to offer me any help at all except to "stay fabulous" and to "offer me the gift card I had waiting" I informed the gift card department I would be filing a claim for fraudulent charges that I had no awareness of. To which the lady on the phone could have cared less! What a great company. Super stellar principles you all seem to employ within your company. I would never recommend this company to anyone to be taken advantage of for a sub-par product. This company gets an F-.