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I am in the process of getting some lawyers together to shut this business and website down. I have ordered from this website a couple times and the last time I ordered I ordered a sweatshirt that was shown online as a hotsale item. I ordered a sweatshirt in green the beginning of October. Waited a couple of weeks before emailing them to find out where my order was even at. They emailed me saying that since it was a hotsale, it was out of stock, and that it wouldn't beable to get shipped out until THE MIDDLE OF NOVEMBER!. Which I find funny because I still bought it, yet it didnt say it was out of stock... or did they fail to mention the month and a half later shipping date. I emailed them a few days ago asking for a refund before the week is over. They said 30+days. A refund does NOT NEED TO TAKE 30 DAYS! I only paid 16 bucks but still. I also read another review on facebook that a woman bought a dress in June... and its November. And she still hasn't recieved the dress or money back. Worst service ever, and if anyone wants to help join me and sue these MOFOS, let me know. Im ready to shut this website down once and for all after reading how horrible these people are to us.
Thank you!
Tip for consumers:
DO NOT WASTE TIME OR MONEY.
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Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Amanda,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service