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6 years after buying a very expensive built in custom panel refrigerator, the computer motherboard failed. Kitchen Aid 's response was that the factory was destroyed by the tsunami in Japan and that there are no replacement parts available. After numerous phone calls and negotiations, Whirlpool (Kitchen Aid) offered to sell us another at the same price our local retailer would! Look elsewhere! They do not back up their products!
I purchased a french door built in refrigerator (model KBF 042FTX02) from KitchenAide six years ago. The motherboard is malfunctioning and KitchenAide has no replacement parts to remedy this, as the factory was destroyed during the tsunami in Japan.The only option they will give me is to buy a new one! This company will not back up a 6 year old product. Consider this when buying appliances.
Tip for consumers:
Buy another company's product.
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Hello Amanda,
We're sorry to hear that you're unhappy with the product that you ordered from KitchenAid. It appears that you may have posted a review on JustAnswer by mistake as we do not sell or distribute KitchenAid appliances.
If you need to reach KitchenAid the number for Major Appliance support appears to be 1-800-422-1230.
Let me know if you need any further assistance.