Amanda M.

Decided to try out JustFab despite seeing a number of warning reviews, but they had 2-for-1 sale I decided was worth the risk. 3 of the 6 items I ordered were perfect and I really enjoy them. Two of the items, I was able to complete the return process online. The third, I couldn't exchange online because they didn't have the size I needed (they run out of stock in certain sizes quickly) and I couldn't get a credit because I had bought them on special. So I try to contact customer service. First the page "Help & Contact" page was down. Then I tried to contact them via chat (from the Feedback form, still couldn't get to the contact page) and waited for 45 minutes with no contact. Finally broke down & called their support line. Waited 15 minutes to talk to a human being, who was very nice, but not experienced in customer service (left me hanging for 2-3 minutes at a time, asked me the same questions over and over and over again) after 15 minutes on the phone with her, nothing was resolved. I decided just to send back the 3rd item with the other two and emailed their customer support to let them know (where they scolded me for sending the item back not covered by the return label). Today I received only one of the two items.
As soon as all that crap is completed, I will be canceling my account (which I'm sure I'll have to spend an hour with customer service to do).
Unless you are 100% sure everything will fit, it's not worth it.

FYI, I don't tend to be a complainer with customer service, I usually just chalk it up as a learning experience, but this has been extremely frustrating. I've worked in retail, food service and property management. I would've had to write up/intensively re-train any employee who handled an account like this.