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First of all, anyone with a brain can see most if not all of these 5 start reviews are fake. This company steals designs and calls them their own, secretly charges your account month after month, won't refund your money, and if you try to cancel they hang up on you. Not only that, the products are cheap and delivery takes way longer than they say. Never shop here
Amanda F.'s review of Adore Me earned 2 Very Helpful votes
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I joined 5 years ago after seeing what a great deal it was - a new set of undergarments for a...
I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hello Amanda,
We are sorry to hear you had an unpleasant experience. It seems there was a misunderstanding—it sounds as though you joined our flexible VIP Membership with your first order and did not shop or skip the month by the fifth.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com. In order to be eligible for a refund of store credit beyond 30 days, you must write a letter to our claims department explaining the case and why you were not able to contact us within our 30 day limit to request a refund.
Moreover, we assure you that our original sets are designed in-house and our reviews are genuine (our customers receive automatic emails requesting them to share their opinions).
That being said, we apologize for any inconvenience we may have caused you.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com