I attempted to book an emergency flight for mymother to travel to see my step father who had been admitted to the hospital. I booked got my booking number waited th suggested 30 minutes for a ticket number to no avail. I then called waited on hold for 40 minutes to be told wait another 30 minutes. Again no ticket number I had placed my phone number on their call back list recieved a call back again I asked for the ticket number this particular representative states wait 3-4 hours for a ticket number... what happen to 30 mintures I advised that the flight was in less than 12 hours as it is an emergency booking. She then says I will transfer your call to our ticketing deprartment I waited on hold for 1hr49minutes before I hung up to call the normal customer service number waited once again for 43 minutes to find I need to be transfered again to cancel my booking since it seemed I was never getting the ticket number and I were to it wouldn't have been in time for my mother to board the flight. My final transfer the representative Paulette agent number ******* out of New Deli India said it will only take 3 mintutes for you to get a rep that can cancel you booking so I asked her to hold on the line and warm confernece me she then said I can not do that. I said well I am sure you can hold with me until the promised three mintute hold time is up. Paulettes response well I can not garuntee that will only take three mintures. Well here we go again it will take this long but... you may be waiting forever! Worst customer service experience ever do not use this site! Do not book you may never get a ticket number.