Amanda B.

To me, they are sleazebags. They have new Smart Labels, which you can use to return items. But beware. If you get something in the mail that is broken, damaged, or badly manufactured with obvious flaws,... AND you use a Smart Label to return it, they WILL charge you! This is especially true if you used a free shipping coupon when ordering the item. There are really no free returns with this company. Also, it may take 15 days or longer for an item to ship. Returns take up to two months to process, from the time you mail in the item to the time you finally get your money (partial money) back. JTV quality control is poor. They regularly send out damaged, chipped, and broken items.