A M.

Ordered a 5.5 carat ring and received it on May 2015. However, in November 2015, due to a faulty prong, ( unknown to me) one small diamond fell out. I called JTV and they said just return it for repair. When it was delivered back to me I fully expected that the company had repaired the faulty prong and replaced the small diamond. The ring came back with the following information, " No stone available to repair". No other explanation was offered. JTV did not call me or seek to resolve the situation, they simply returned the 5.5 carat ring supposedly in the same condition in which it was sent to them. This company has your money and you have their faulty product. You have no recourse except to purchase an additional warranty to insure the ring. Had I purchased the warranty they could have helped me. I suggest you use a local jeweler that will stand behind your purchase.