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A M.

Contributor Level

Total Points
86

1 Review by A

  • RoseWholesale

10/9/15

I ordered a blouse from Rose Wholesale in JULY and never received it. I was first blamed because I didn't purchase a "tracking" fee so they could track my package. I was then offered a refund or re-send the merchandise. I asked for a refund and instead recieved an "R-Wallet" credit, as though I would trust them again with anything. I have asked for a credit card refund numerous times with no result. NEVER use this joke of a company

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CustomerService R. – RoseWholesale Rep

Dear A M.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We are very sorry for the parcel and we will contact us for this order. Please give us a chance to make it up.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service

A Has Earned 6 Votes

A M.'s review of RoseWholesale earned 6 Very Helpful votes

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