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I need to know when I am getting the dress that I ordered! The website says that once the item has been purchased it goes into processing and then it is shipped. The website specifically states that processing takes 7 to 9 calendar days and that shipping takes 2 to 5 calendar days. When I received the confirmation email for my order, it said that when it was out of processing they would send me an email with a tracking number so I can make sure that it is on its way. It has now been 16 calendar days and I have not received an email with a tracking number. I have sent numerous emails to the customer service people and I have received ZERO response from anyone! This is ridiculous. If I had known that this was a company that treated it's customers so badly, I never would have purchased anything from them. I will never do so again and I will tell everyone else I know not to either.
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If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received...
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team