I bought several orders before I sent in my own clean up bag. I spent the time to review the guidelines for acceptable items BEFORE I sent my bag in. I was very pleased with my experience. I got approximately $75 for 3 bags of clothes that I would have just taken to Goodwill. I have found their customer service to be excellent, and most items I have received have been exactly what I thought I ordered. The only returns I have had are due to sizing issues, and those were processed quickly and correctly. The website is very easy to navigate and it makes it easy to track returns, clean out bags, and orders. I get complimented all of the time on the items I order, and I always say "I LOVE THREDUP!".