Alyse B.

I placed an order for a sideboard and painting. Two days later I received an email that my order had been cancelled. I called immediately to find out what had happened and was told that my order had been flagged as fraudulent because my shipping and billing addresses did not match. That is correct, they do not. I had entered the correct billing address to match my credit card and the correct shipping address for the items. Why have an option to enter a separate billing address on the site? Customer service informed me there was nothing that could be done unless I wanted to call my credit card company and change my billing address! Ridiculous. So even though all my information is accurate and I wanted to order these items, they won't allow me to. I regularly order off home shopping sites such as Horchow and One Kings Lane all the same information and no problem. Very disappointed.