Aly D.

I completely understood the process, the rules, and the membership. My issue, however, is that I did not feel comfortable in their largest size pant of XL, when I usually wear XL or large. I wore the items several times, second wear and the shirt started to pill. I had no intention of attempting to return the items, as I got them at a discounted rate. I skipped two months online, and then decided that if no other sizes became available I would cancel. I figured it should be easy, just a click click. I had the WORST customer service on the phone. I was straight forward and polite. I asked for a confirmation email or call number for my records. I was denied that and told that I should trust her, because she 'put through' the cancellation. When I told her that legally they had to provide me with something showing the change of contract, she put me on hold and immediately disconnected the call. I called right back and the next woman who answered the phone laughed and said "Hi (my name) how can I help you?" Obviously the women spoke and she could read the call notes. I had to explain everything all over again, to which she also said I should trust the lady I spoke with earlier. Again I explained that I do not trust anyone at a call center that I have never met. She then informed me that she could only give me a cancellation number if I did a 'Full Cancellation". WHAT?!?!? Finally she did that, which made no sense, and gave me call number stating "you know your whole conversation was recorded and will be kept with this account". Was that a threat? I never swore or name called. I simply asked for 20 mins for some sort of email or confirmation number that I cancelled. "(My name) I might have offered it to you earlier but you were talking and I decided not to offer the call number. Are you ready to listen (my name)?" I was ready to LOSE my stuff, but I kept even tempered and peaceful because I did not want any record that I every swore at them because then it would make sense how they treated me. Pants were nice quality but the vanity sizing was off the charts. Shirt was cheap and looked terrible after a cold water wash, and air dry. Now, I will see if I get charged again next month- It will not be a good situation, and I suggest people stay clear of this unless you plan to stay for life. I tried something, it didn't workout, and I wanted to cancel- who knew it would take all of this effort!