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Al W.

Contributor Level

Total Points
85

1 Review by Al

  • JJ's House

11/16/14

I'm writing to edit my review. Although my initial shopping experience was not a good one, the JjsHouse customer service rep contacted me and after talking and emailing we were able to reach an agreeable and satisfactory result. So they do have great customer service and the dress very beautiful. I had to get it altered (even though I had ordered it custom made), but I love the dress design and the quality. I might shop here again in the future, but only after talking to a representative to make sure I will get what I order. That said, they surprised me when they called me to see if I had tried on the dress and I think that shows high integrity on their part. Though I wish they would improve on their customizations and color (my dress was off-white, though I ordered white), I definitely think it's a great company that has very beautiful and affordable dresses. I don't know whether I would recommend the site to my friends yet, but I am not disappointed in them anymore. I give them five stars in everything except shipping, so overall 4-stars which is not bad.

Tip for consumers:
UPDATE: Great customer service and great quality dresses at affordable prices. Be warned tough that you might have to pay a bit extra when the dress is delivered.

Service
Value
Shipping
Returns
Quality
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JJ's House R. – JJ's House Rep

Dear customer,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

We have sent you an email with top solution to your email address: david.wan****@gmail.com. Please have a check and give us a confirmation back and we will try our best to help you out.

JJsHouse service team.

Al Has Earned 5 Votes

Al W.'s review of JJ's House earned 5 Very Helpful votes

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