Alvin F.

My note to Cheapo this evening:

I was on the phone this evening for over an hour and a half waiting for a response from the alleged "scheduled change team" to which the "billings and refund" people referred me when I called today about why the refund promised for booking ******* over a month ago has never arrived.

I spoke to a Cheapo representative on November 26 about Cheapo's note to us indicating that the flight from Hong Kong to Hanoi earlier booked for us on November 29 was no longer available. Cheapo had few options for getting us from Hong Kong to Hanoi, none of them acceptable. The representative added as an option that we could book our own flight for the Hong Kong-Hanoi leg of our trip and Cheapo would reimburse the portion of our charges that related to that flight. We accepted that option and the representative told me that he had entered into the system the request for the Hong Kong to Hanoi part of our flight to be reimbursed. He indicated that the monies should be refunded within two or three days.

Over a month has passed and we have not received a penny. Nor have we had any correspondence initiated by Cheapo.

"Thank you for continuing to hold. A representative will be with you shortly." That message was constant over the hour and a half that I waited for a person to answer. And then, out of the blue, the messag was: "Your call cannot be answered. Please try again." Et cetera.

I expect Cheapo to meet its obligation to refund Ann and myself. Please respond as quickly as possible to this message.

May 22,2016--Despite several promises, Cheapo has never refunded the money. I think they are crooks.