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Never disappointed with the service I receive. I always get the products when they say I will. If a return is needed and a refund is to be processed, it happens quickly. They update me via email on the status of everything. Never disappointed.
Sometimes their voucher process can be a bit confusing otherwise I have never had an issue.
I placed my order on 12/3 and still no arrival of my items on 12/22. I had a heck of a time locating their phone number so I contacted them multiple times via their website. The only responses I received were automated messages stating someone would get back to me in 3 business days. Never once did I receive a personal phone call or email for a customer service rep from their company. I had a tracking number and the package must have gotten lost which is what I explained to them and you can clearly see by looking it up on UPS. When I finally reached a human, they lacked professionalism and customer service. So basically he said I'll just refund your money. I will get it in 3-5 days. That's awesome except that I was counting on this item as a Christmas gift for somebody. I definitely wouldn't recommend them to anyone and I certainly will never do business with them again. Frustrating!
Tip for consumers:
Before I placed my order I asked a specific question about the item, I received an automated response that did not answer my question. That should have been a red flag but I continued to make the purchase. I contacted them every other day over two weeks to check the status of my order and never once did I receive a call back or a personal email from anyone. When I reached a live person by phone (which good luck finding their phone number) I had to call LivingSocial to get it, he was rude and lac
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Hi AI R.! We are sorry to hear about your frustrating experience. Given that our Customer Love team felt it necessary to provide you with a full refund in this case, it is most likely that we concluded the merchant would be unable to fulfill your order. OpenSky hosts thousands of different shops and, while we have a variety of measures in place to minimize occurrences of this nature, unfortunately, providing refunds in such cases is the best form of resolution we are able to provide. We certainly understand your disappointment with respect to this matter, and we hope you will give us another chance in the future.