Ordered took 23 days to receive, immediately called to return - had the run around... finally recd ok to send them back (2 prs shoes TWO sizes too small) Sent pkg back same day I received it-took it to PO personally... it has been 11 days.and they say they haven't reced. Called PO seems they deliver to a certain address THEN Fed Ex picks it up and it can take another 1o days for it to get to THEM... and then they have to process it... was told I would get a refund. Then they stated a store credit... NOT... called my CC company and refused the charge... the lady at the PO says they have ALOT of calls because the original return is SMARTPOST and people don't understand they then switch to FED EX... sent to CA and now had to travel back to NEV... they do this so that your CC cycle is over 30 days BUYER BEWARE... some items are returnable some are not... it takes them so long to get your order to you because they wait until all orders are placed THEN they place their order... they are a middle man...