Allison H.

Good morning. Today is Sunday December 6,2015, SIX WEEKS since my terminal crashed on October 22,2015 and I was to be shipped a new one. My account at Regions bank has been debited $357.84 for a terminal that I have yet to receive. I include the text from Elevon's response:

"Due to current industry events, including the event that resulted in this terminal's failure, equipment stock shortages caused this purchase order to be held until new equipment is available, missing the delivery target. This equipment shipped today, November 11 and may be tracked using UPS tracking # 1Z370E*******248.
The terminal purchase price of $357.84 ($336.00 terminal, $21.84 tax) is listed on the October 31,2015 merchant billing statement"

Where is my terminal that you charged me for 6 weeks ago?

It is extremely disheartening to know that his company that deals with your financial transactions is so unscrupulous with their business practices. In their response they state
"We value our customers very highly and wish at all times to treat them professionally and with great courtesy. We hope to continue serving you and appreciate your business." This comes from a reprinted manual.

Have they checked to see if the terminal has been delivered? Have they followed up with me to see if I received it?

Again, what someone SAYS is insignificant. Someone's ACTIONS speaks volumes.

Again, I await the refund for the terminal that I have been charged for on October 22,2015 and that i have NOT received as of December 6,2015. May there are STILL having DELIVERY ISSUES as they said before:
"Due to current industry events, including the event that resulted in this terminal's failure, equipment stock shortages caused this purchase order to be held until new equipment is available, missing the delivery target". The target date was OCTOBER 26,2015. Where is my terminal?

Good evening. I just called the 1800 number and spoke with Lee at 11:12 pm on October 9,2015 explaining that I mailed a box with the VENUS UPS label on September 23,2015.

On Tuesday, October 6 is was returned to my office. I just had time to open the box to realize to my horror that the box contained my returned items with the receipt.

I called Lee. He claimed he could not hear me. I spoke slower and clearly. I have a Jamaivan accent. He said maybe I did not use the right label. This is VERY INSULTING to say to a medical doctor who had ordered and returned clothes to Venus over the past FOUR years that I did not use the right label.

I told him I took a picture of the box when I dropped it off to USPS. He asked me for the tracking number. I told him it was blurry. I will forward this email with the picture to you. Before I could finish reading off the numbers to him he rudely interrupted me "that is not our label".

I asked for a supervisor. He said "why are you so defensive?" I asked 3 more times for a supervisor. I told him that I would not tolerate his racist comments. Just because I have a Jamaican accent, does not give him the right to dismiss my problem as my being TOO DUMB to use the right label.

Then I wait 5 mins to hear there are so supervisors available. So one will call me back.

Up to now he has not said "ma'am I am sorry for the inconvenience. I simply need VENUS to send me a return label. Have UPS come pick it up. I Good evening. I just called the 1800 number and spoke with Lee at 11:12 pm on October 9,2015 explaining that I mailed a box with the VENUS UPS label on September 23,2015.

So while I wait I will post this ALL OVER SOCIAL MEDIA!

I am a busy physician who will not go to the post office again. I will NOT pay to return it again.