allie F.

I bought a refurbished laptop from Tiger Direct and, coincidentally had to have emergency brain surgery about the same day the computer arrived. Hence, it took me 6 weeks to open it and get it up and running... only to discover the screen had jagged white lines all over it and the webcam didn't work at all. When I called customer service to ask about repairing it or returning it, they told me (rather brusquely) that I was past my warranty. I explained my brain surgery issue... she basically said "too bad" and told me the only thing she could do was forward me to some other company that would fix it... but I'd have to pay for repairs. The point was that it never worked right out of the box. I'll never buy from them again. I'm disabled and this was the only way I could communicate from my bed with the world.