Allen F.

Unofficial investigations have proven that Swagbucks will deactivate any account(s) without notice and accuse any member they want for non-compliance without any need for proof on both sides of those involved. This leaves the user surprised and confused as their was no explanation and reason for their account removal and to initiate contact to Swagbucks regarding the problem(s), which is a very outdated style of support. After a member(s) account is deactivated for their insistence on their accusations (not even assumptions at this point), they will still send writing in their e-email addressing this individual as a member and that they must still comply with their rules and continue to insist that the user(s) is wrong. They will also provide a policy link which leads directly to their sign in site, meaning their policy is inaccessible unless an individual is a member or is smarter than their management to go to a link of their support page.

Reasonable and helpful explanations regarding issues on their site are handled inappropriately or ignored. This is easily seen in one example where some videos in their watch section are unplayable and have remained there for quite some time. Comment sections for these videos include such details, and worst of all, is that one of these videos is in the editor's pick section about Swagbucks. Many of their deals to get SB don't work, which results in problems for many of their members. Members that send in a complaint if they are deemed good spenders are kept, while members that have not spent money are at high risk for account deactivation. Information given through some surveys and special offers have hidden partnerships with companies that spam your e-mail even after you are no longer considered a Swagsbucks member. Management and communication within Swagbucks is highly questionable as a member who does their first bunch of surveys will get a special thank you note, and days later will be followed up by an e-mail that questions if the member knows that they actually have a survey section that you can earn SB in. However, these are only a few of the issues found in a selected amount of time, since this is an unofficial investigation. Swagbucks is now in knowledge of some the issues above, it is their choice to improve or continue with their behavior.