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I am currently extremely frustrated with this company. I ordered a nice little dress (looked nice online) Am now reading these reviews and expect the dress will be too small (although I used sizing chart) and I will have wasted my money. I hope not. I paid on December 19th and have not received anything yet. I understand there were holidays around that time, so I was trying to be patient, but now I am worried. I keep calling what appears to be a fake number and try to do 'live chats', which aren't live at all. Whenever I submit it with my 'order number' it says that number doesn't exist. What a laugh. Are they trying to keep people away? I can't seem to get a human over there to help me. This is customer service at its worst. And I have ordered from random people on ETSY even in Australia and they get it to me in time and will issue a refund if it isn't satisfactory. These people seem to just be rubbing their hands while we get our hopes up and think we've scored a deal, when really we've thrown our money into a toilet. Very disappointed.
Alison M.'s review of DressLily earned 5 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Alison M.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com