Alison L.

I ordered two pairs of boots for my birthday and got an email saying that they would be delivered in 10 business days. I was so excited because it would make it by my birthday! 4 days later, UPS sent me an email and said they and were beginning the process of being shipped. A few days later, I got an email from UrbanOG, who said that they wouldn't be able to ship one pair of my boots because it was the last pair in stock. They said they would send it as soon as possible, but they offered a refund or an exchange in case I didn't want to wait. Then another few days later, they emailed me and said my money had been refunded and that they would not be sending the boots after all. I was annoyed, but I thought, hey my other boots get here in 2 days! No. They sent me an email the day I was supposed to get my boots and said they just shipped it that day, so I would be getting them next week, AFTER my birthday had passed. HORRIBLE SERVICE! Only gave 2 stars because things on the site are cute and inexpensive.