Alison I.

Before placing my first ModCloth order, I was apprehensive because of the $25 shipping fee. After a comforting conversation with a customer service rep, I decided to go ahead with the order. I now have a slip from Canand Post telling me that there is an additional $40 fee if I want to pick up my item. This is an extremely large extra fee that now makes the dress unaffordable. When I first asked the customer service rep if they shipped to Cananda, they should have let me know about the extra hidden fee. I never would have ordered a $59.99 dress if I knew I'd have to pay $65 in shipping and fees.