Alisha V.

First, I just wanted to say that I am posting this review at multiple review websites in the hopes warning people to stay away from ATG. I'm a real person and most definitely not a robot!

I don't even know how to begin to express my disgust with this company. I didn't think it was possible for a company to be so deceitful, sketchy, and downright dishonest, but believe me, ATG stores has sunk to the lowest of low depths. If I could give negative stars as a rating, I would, but the lowest we can give is 1/5.

First, like pretty much everyone else on this site, my order was delayed multiple times. I ordered a bed frame, dresser, and mirror for my bedroom on 5/18/11. My credit card was charged immediately. The website stated that the items were in stock, and the original ship date was 5/22/11. Well, on 5/25/11 I got a delayed ship date notification, saying the new ship date was 6/01/11. Well, that date came and passed, and then the new ship date was 6/14/11. Guess what? That date came and passed, and then the new ship date was 6/16/11. Then... well, you guessed it. Another delayed ship date, this time 6/22/11. At this point, only of the the three items was even supposed to ship on 6/22/11 (the bed frame). The dresser and mirror had been deemed out of stock until 7/11/11. WTF? When I placed the order, over a month ago at that point, they were in stock. Furthermore, my credit card had been charged for everything already. To say the very least, I was livid that the company had clearly lied to me about the availability of the items, charged my credit card already, and then had the audacity to keep pushing the ship date indefinitely into the future. Fortunately, after a couple hours on the telephone, I was able to cancel those other two delayed items. I thought things would get easier from there, since there was only one item left (the bed frame) to deal with. Boy, was I wrong.

After the ridiculous number of delays, the bed frame has supposedly finally shipped (over a month and a half late), and yet, ATG has also chosen a sketchy shipping company that is delaying my order, too! Remember how the bed frame was supposed to "ship" on 6/22/11? Well, I went the the shippers website, and all it said about my order status was "called, no answer". Yes, seriously, that is what it said. I thought I'd give the shipping company the benefit of the doubt, but a week later, it had the same status. So at this point, I called ATG, because honestly, the customer shouldn't have to hound the company to do it's job, and I did not want to deal with the shippers yet. The person I spoke with at ATG promised me that they would contact the shipping company to find out what was going on, and then email and call me to confirm that they did it. Needless to say, I never received an email or a phone call.

Here's the thing with ATG: they are just middlemen, in the worse possible way. They import the furniture from other companies, then contract other companies to ship the furniture. They don't pick reputable, reliable companies, either. This business model sucks because with so many people in the supply chain, no one is held accountable, b/c they can always blame the delays on "the manufacturer" or "the shipper". I feel like ATG has absolutely no incentive to ever even get my items to me, because they've already charged my credit card.

I am truly shocked that a company can even conduct business in such a poor and dishonest manner. At this point, I've even stopped hoping that my items will make it to me in the next few months. I wish I could cancel my order, but because it's already on the shipper's freight truck, I cannot. What I'm hoping for now is that the BBB will take my complaint seriously (I've already contacted them today) and this company will get shut down for fraudulent business.