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I placed an order on October 10th. It says that it shipped on October 28th. It is November 21st and have not received one of the items. I was pleased with the blouse that did come but the main reason for placing the order was the sweater that has not come. I finally got a ticket to go through to customer service this morning. This is so frustrating! I will never order from them again! I will tell everyone that I know not to order from them! This was a horrible experience!
Alisa R.'s review of DressLily earned 7 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Alisa R.,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service