Alina L.

My mum ordered a cake for me. The cake she ordered was not available, so Pickupflowers offered a substitution. Mum agreed, but she thought that the substitution will be of the same value as the original cake, this also states the substitution policy on the pickupflowers website. However mum paid for a cake worth 80 Euros, and I have received a cake worth 22 Euros. I tried to contact the customer service, I provided screenshots, differences in prices, no results. Skype contact does not work. It is just horrible. I am trying to explain that 80 is not equal 22 and people at customer service just do not get it.

All the time I get the same answer: "We regret to inform you that we have checked with local agent and found that the order was delivered with the best availability and value paid with the best arrangement and round cake". No further explanation. I asked them to provide me the price of the cake I have received. Further I asked them to give me a contact of a manager, no answer. I am very dissapointed!