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They don't care about the customer. They are seller oriented even when seller is clearly at fault. The dress I bought was shipped out after the day it was supposed to arrive. The shipping tracking number was invalid. The dress that arrived looked nothing like what was in the picture and it was poor quality. I put the 2 pictures of the dress that was advertised and the dress that arrived side by side & sent it to them. It was very clear that it looked nothing like the advertised. Took months to get a partial refund! Save your money and time... horrible service, not to be trusted!
Alina H.'s review of DHgate earned 5 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Alinah H.,
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Sil
DHgate