6 years ago they delivered flowers to me a day late to a train station in Manhattan (!).
The other day I ordered flowers for my grandma's birthday and figured I'll try these guys again. Bad decision...
I places 2 orders under the same order number. My mistake was that i put a wrong date. So I called their customer service right away to tell them that i want a date changed. Told them order number, the right date, got an OK and went happily for the rest of my day. Little that I know that the genius on the other side of the line only changed delivery date on one part the orders. The other part of the order was never delivered...
There won't be a 3rd time