Ali G.

Hautelook has some really high quality merchandise at low prices. I have ordered a couple of times and not received the items because they don't get the full order -- however, on those rare occasions, they have given me a credit to use towards future orders. It hasn't happened often, so overall I am very pleased with getting some of the same items that I have seen on Nordstrom a few months later at a substantial discount.

Nordstrom is one of my favorite retailers. They have a great selection of both high end and affordable high quality items. Great shoe selection, free shipping and returns. If you ever do have a problem (only time I had a problem was when UPS delivered to the wrong address, so it wasn't even Nordstrom's error), they will do whatever it takes to help with it. No long waits for an agent that barely speaks English -- they are quick, responsive, and accommodating. I will be a customer for life.

This company is the absolute worst I have ever dealt with. ORDER AT YOUR OWN RISK! They sent me a coat that had a stain all down the front. I sent that one back and ordered a 2nd coat, thinking it was just a fluke. The 2nd coat had a burn hole in it! I then sent that coat back and requested a refund for both coats. They refunded one in full, but would only give me a store credit for the other. They said that they had inspected it upon receiving the return, and "nothing was wrong with it." Right, other than the huge white stain down the front of it. There was no mistaking it. I contacted their customer service complaining about only getting a store credit rather than a full refund -- they said they would issue a refund that would show up in 2 - 3 days. That has been 2 months, and I still haven't gotten the refund, despite 2 more requests and assurances that it was handled. I really hate that I ever made the mistake of ordering from this sham operation! BUYER BEWARE!