Alicia P.

I have used the site for 2 years and the administrative responses are usually automated and don't help solve the issue when the disputer/other party is clearly breaking the rules.
I had one buyer not pay for shipping and even though the rules clearly state that the seller will get to keep the credits in a case like that they refunded the winner.
Another case was a buyer claiming he received a wrong size item and wanted a refund. I submitted a ticket with evidence showing that the size ring i sent (which the buyer also stated he received) was indeed the correct size.
Instead of requesting a photo from the buyer to prove he received the wrong size or give the seller an opportunity to send the correct size they asked the buyer to return the item.
What if everyone was to file a dispute stating they received the wrong item and provided no proof? Sellers pay money for shipping and supplies and lets not talk about the wasted time and effort answering questions.