I had an awful experience with them. They sent me a skirt instead of the dress that I ordered. When I emailed them they told me I have to send it back to get my dress and they would charge me $5.95 to do the exchange even though it was their fault! Their customer service is awful, I couldn't get anything but canned responses. Too bad too because I love subscription services and I would have been a good customer. I had to call and cancel. Beware of this company!