Thumbnail of user aliciah6

Alicia H.

Contributor Level

Total Points
186

About Me

I've got two kids, two cats and a second husband who is a keeper. I'm a tad opinionated, though I try to be funny about it. I keep a blog at https://misanthropicmomsgroup.wordpress.com

How I Can Help

I have a geology degree which is useless outside of cocktail party conversation about volcanoes. On the other hand I am a trained pastry chef.

Interests

Books, cats, avoiding sunlight, pandemic diseases, and a really nicely aged hard cheese.

1 Review by Alicia

  • RoseWholesale

2/4/15

I can't speak as to the quality of their products as I never received them. I can say that their shipping costs are very high. The shipping costs for the order I never received were nearly 50% of the item costs. Given this, I did not opt to pay extra for their "highly recommended" insurance. It seemed like a bit of a shakedown. Needless to say I never received a thing, and it is company policy to only refund 50% to people who don't pay their bribe, er, I mean insurance. In the end I got a partial refund, but I still paid for nothing.

EDIT: I have been contacted letting me know that I can receive the rest of MY MONEY back after I edit my review. So here I am, editing it. I might consider editing the RATING on my review AFTER I get my own money back. I'd consider editing the review of the merchandise if I ever got it. I'd also like a pony, but I'm not gonna hold my breath. Bottom line, I shouldn't have to hold someone's feet to the fire to get good customer service. Your move, Rose Wholesale.

EDIT #2: They now say they will refund me regardless of whether I change my review. Please note that you have not seen half of what I have written to them, and it is very likely that I've just confused it out of them. However, I am upping my rating for the service portion only. Caveat emptor remains my recommendation, but it *is* possible to get a refund out of them, if only by being excessively wordy.

EDIT #3: I had forgotten about this until SiteJabber emailed me to reply to someone else's tale of woe. I would like to note that I NEVER received the second half of the refund I was promised.

Tip for consumers:
Just don't. Other online retailers do not force their customers to ensure delivery of their items. Customers should not be expected to pay insurance for delivery, particularly when shipping costs are already inflated.

Service
Value
Shipping
Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Alicia,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We regret any inconvenience or frustration that your experience has caused you. We want to make your problem right, so I will apply the rest money for your order.We have also send you the email to your account. Please check it and wish your reply.

Again, I am sorry for the frustration this has caused you and hope that this will set things right.

Best Regards

Customer Service

Alicia Has Earned 6 Votes

Alicia H.'s review of RoseWholesale earned 6 Very Helpful votes

Alicia hasn’t received any thanks yous.

Alicia doesn’t have any fans yet.

Alicia isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user savannahf7
2/18/21

I ordered one bathing from them and it was on good condition. Shopping was a bit longer but I...

Thumbnail of user jennyy29
11/29/19

BEWARE! None of the clothing at Rose Tasty will be of the quality they are picturing in their...