Alice W.

Stay away from these scammers! All I needed was to install Microsoft Office Home and Student 2010 on my new computer, so I googled Microsoft's contact on the internet. I called the number that came with the search thinking it were Microsoft. They pretended like they were Microsoft technicians. Someone claiming to be a technician took over my computer and began to walk me through the process. I knew something was not right because he kept getting failure messages on whatever he was doing. Then he/she said to me that my 2007 operating system was infected, so I needed to permit him to fix it before the program could be installed. I told him this was unusual because I always had Microsoft techs installing the program without any problem, because the computer I have now is a new one, so I do not see how it would be infected. He said sometime it happens - that it could have been infected from the manufacturer. He wanted me to agree to paying $199 to fix the problem before installing my Microsoft office. Upon hearing this I told him that I had no money to give him and that I did not want him to do anything on my computer. I told him to get off my computer before he/she got it infected. I immediately shut the computer down and threw him out of my system. I then checked my email for previous survey from Microsoft. I got the real contact and got in touch with the real technician from Microsoft who installed the program speedily without asking for a penny. She never saw the infected 2007 operating system for which Fixnow scammers would not install the same program. I explained my ordeal to the Microsoft technician and she gave me the office direct number so I won't have to snuff internet again and meet the wrong people like Fixnow. After the Microsoft tech left, I called Fixnow and confronted one Kyle. He apologized for the technician's behavior but claimed that Fixnow is not a scammer's business. I could not be more differ with him, because if you employed bunch of scammers as a company, then there is no excuse that you as a company is involved in scam. I am glad I caught this very fast and was able to kick him out of my computer immediately. I told Kyle that I will report this impersonating company to Better Business Bureau. Microsoft is a well respected corporation and must not be used by fake people like Fixnowsupport to dub customers in need of Microsoft technicians' assistance. BEWARE, BEWARE!