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Alice G.

Contributor Level

Total Points
92

1 Review by Alice

  • Joss & Main

9/17/14

Do not shop here!

Service is very poor, items are often late (over 2 months), no refund given for shipping costs, so you end up out of pocket. No compensation for late delivery.
Items are often not as described or the description is very poor and the photos not representive of the item.
The quality of items is poor, they are not high end products.

I have ordered three items on separate occasions from Joss and Main only one transaction has been satisfactory.

I bourght a king size sheet, it was not as discribed on the website, it was jersey cotton not the crisp white cotton sheet with a high thread count that i expected.

The returns does not include the shipping so you will end up out of pocket, this is terrible customer service, other internet sites manage to reinburse customers the full amount, including shipping

The cushions i ordered were over 2 months late being delivered, no discount or compensatin offered. Terrible service. And again once they did arrive they were not as expected. They were not cushions with a cover and an inner but no removeable cover and the material was not as expected and the general quality was very poor. The photos on the site do not represent the products.

I will not be shopping with Joss and Main again, this is not a high end website and it is not good value for money.

Tip for consumers:
Don't use it

Service
Value
Shipping
Returns
Quality

Alice Has Earned 12 Votes

Alice G.'s review of Joss & Main earned 12 Very Helpful votes

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