Alia M.

The most horrible experience ever.
The point of booking a room online its because you want a hassle free procedure
Unlike what happened with getaroom.com, i booked a hotel in Tokyo for 6 nights i payed the full amount it was around 800$. When i called tokyo to make sure my name is listed i was surprised that they told me they have no record!
I had to call international call to getaroom.com they kept transferring my call and told me my booking is confirmed and its nothing to worry about and they will fax the hotel to update their system. I called tokyo the next day still same answer no record of my booking! I called getaroom.com for the 4th time and still same answer we will get back to the hotel!
It was such a nightmare how i kept calling them to know what was the issue with my booking as it says its confirmed!
I didnt get any help i needed and it was frustrating and confusing they kept telling me will update your record directly with hotel give us max of 2 hrs and it took them 24 hrs and still no record at hotel so i called AGAIN to see wat is it exactly with them but as expected no straight answer! They transferred the call again asking same stupid questions wats ur billing address and wats ur booking ref.
So i had enough and requested for refund am not sure if am gonna get my money back i just had the stupid and annoying experience today

Plz watever you do DONT USE GETAROOM.com!