Alex S.

I booked a place. Turned up and owner wasnt home.
So i booked another place.
Called Airbnb to cancel the initial one as i was mucked around.
They cancelled it, but never refunded the money.
They said it is upto the owner to refund the money as there is a strict cancellation policy.
There was no regards to me as a customer and all the dliema i had to go through.
Will never use them again.

And on top of this, the owner mentioned it is a Belle Air mansion, beautiful outdoor setting like your on a yacht etc etc. None of this was true. The house was just a simply two story, with lots of junk around.