alex s.

I ordered a shipment on march 12th, its now the 29th and i still haven't received an email saying that it has even been sent out yet. The money for the order was taken out of my account, and the one time i ever heard back from customer service they told me "we don't have any order in your name, give us the order number.'' after providing them with the order number multiple times, i have not heard back from them in over 2 weeks. I'm VERY frustrated with the lack of customer service. How can the company take the money out of my account, but then say "we have no order in your name". Still waiting to even hear if my order is being sent or not. Thought id take a shot in the dark and order from this site but that won't be happening again if this is how ill be treated.