I've used Instacart multiple times with no issues until I placed my most recent order. The girl couldn't find half the stuff I asked for even though it was mainly things like ketchup, chips, butter, etc and wouldn't stop texting me. Then, she can't find my apartment complex. THEN, as soon as she gets here, she cannot find the stairwell even though there's one right around the corner by the main office, where she parked and wouldn't stop blowing up my phone saying how she was lost. I told her to take the elevator and she REFUSED! She went into the office of my complex and starts complaining to the employees that she can't find my apartment and how she's lost! I run down the stairs, trying to meet here there and she's nowhere to be found, so I ran back up the stairs to my apartment thinking she found it and again, nowhere to be found. She starts calling me again complaining she can't find my apartment so AGAIN I go down the stairs, finally meet her where she's sitting in her car, not even attempting to find me. I take all the groceries myself and get them upstairs, she was so lazy she couldn't even do that. Contacted Instacart and they only gave me $10 as compensation. NEVER using them again.
Dear customer,
Sorry for bothering you again.
In fact, the measurement problem keeps bothering our customer and we are discussing with our factory all the time. We are improving the problem as much as we can.
We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com
Regards