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alex p.

Contributor Level

Total Points
168

2 Reviews by alex

  • The Knot

4/20/14

SCAM!

They sound so much like the Wedding Wire. Based on the conversations we had on the phone, i asked them if they were sister companies with Wedding Wire, they would not admit. However I did ask them and which it caught them off guard.

"why do you have the same marketing strategies as Wedding Wire?" They couldn't answer the question.

  • WeddingWire

4/20/14

HORRIBLE! DO NOT GO THERE! I signed up as a free listing then was refereed by one of my DJ fellows. So I proceeded to be on the paid membership, and was leaded to the point where I would receive tons of leads. This was a LIE!

They will never tell you about a contract at all! Let me repeat this again, THEY WILL NOT TELL YOU ABOUT A CONTRACT! All of their fine print is a recorded message which pretty much hides out alot of the actual terms where it is very easy to miss.

I have already reported this business to BBB, and got a response from Brendan McClellan. It was not much help either, they refused to give you a refund. You are on a 12 month contract and there is no way out.

After I asked to terminate my account and in writing that it will not be turned into collections in writing, this was his response "Aside from our email conversation, I don't have anything to offer in writing. You are actually covered by law as we are not even allowed to insinuate that we would actually use a collections agency, unless we had the intent to do so and act on that. And as mentioned previously, the internal collections process refers to our Accounting department reaching out to rectify the outstanding balance of a customer."

I just have so much to tell you about this company!

This was the last email

My response:

No, just want to end it with nothing to do with the company. No collections, money back, cancel the account, want in writing stating that it will not affect my credit score.

Or I'll take legal action and have authorities to investigate the company's performance...

Second complaint is being filed with the BBB.

His Response:

No problem! As I mentioned, we do not use a third party collection agency for delinquent accounts, we handle those internally on our own.

I will inform our Operations team that you wish to terminate the account, so you should receive email notification later today once the account has been terminated.

Please do not hesitate to contact me if you have any other follow up questions and I'd be happy to answer them for you!

Again, do not go with this company!

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Lauren S. – WeddingWire Rep

Hi Alex,

You are correct-- all contracts with WeddingWire currently last a full 12 month period. We apologize if this was not made clear enough to you before signing on.

Please note that we do state on our online checkout and Terms of Purchase via phone transaction that our plans last a full 12 months. However, due to an influx of confusion with this particular term, we have also implemented additional text throughout the site clearly stating the 12 month commitment.

If you have any further questions for us, please feel free to contact us directly at support@weddingwire.com.

Best,
Lauren

alex Has Earned 8 Votes

Alex P.'s review of The Knot earned 8 Very Helpful votes

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