I am not saying that you should never use this service... what I'm saying is that you pay $20/mo... and you'll get what you are putting into it. If all you can afford is what they can provide for cell service then subscribe but don't expect their customer service to do anything. Expect to spend hours on the phone, only to get somebody who will hang up on you, or just transfer you. I work in a call center for a bank, so I know how the game works.