alexis g.

Did my Christmas shopping from this site and ordered on the 7th of December. On the website it says if you order before Dec. 9th your order is guaranteed before Christmas. I received one of the three items that I ordered a couple days later. The next one came Christmas eve but was left at my P. O that I couldn't go to because, naturally it was closed by the time I got the slip in the mail. The next one finally arrived at my P. O Dec. 29th. These were gifts for my young boys that were supposed to be from Santa. So because they didn't all arrive at the same time and before Christmas, my kids had no toys under their tree from Santa this year. Probably my worst Christmas ever and it's all thanks to this P. O. S site. I can see now why the prices are so low because the service that you are getting is what you pay for. In addition to not receiving my items when they were guaranteed, one of the items was supposed to come with a keyboard, and it didn't and it also was not the right size. I was told by other people how awesome this website is because of their low prices and these people ordered from the website with no problems. Apparently you can only order one thing at a time and never during the holiday seasons. Whoever works in their shipping department I guess can't handle an order with more than one item on it and they also can't handle shipping during the holiday season. The next bit of frustration with this website was there was no way to get a hold of a live person. They brag about having 24/7 customer service and leave a phone number, but that number gets you a recorded message telling you to send an email and they will reply within 24 hours. We did that also and we sent 3 emails (one a day) before they finally responded with the unhelpful "If you ordered your items before Dec. 9th your items will be guaranteed to arrive before Christmas, please check the webpage for further shipping details." So days before Christmas eve we are stressing about whether these items are going to arrive in time, and we can't speak with the people we should be able to speak with because their "customer service" is crap and non-existent. I will not order from this site again and I am advising everyone I know not to order from them either because of the hassle they put me and my family thru. It definitely is NOT WORTH IT! Sticking with Ebay, and Amazon.