alex c.

My order of a faux fur scarf came 32 days after my order was placed even though it states that standard delivery to ireland takes 1-2 weeks. I payed 14 euros for the shipping on the website, then the delivery man said im supposed to pay 23 euros for customs and vat right then and there before i receive my package... this is outrageous i was never told about this and i never had to do this for previous orders... when i asked the nasty gal representative on the live chat on their website i constantly received generic answers right out of a book... so in total including the shipping i had already paid for i was expected by them to pay 76 euros to receive the faux fur scarf... i was outraged and after over an hour of trying to sort this out all i was told to do was refuse the item and i would get my money back... the item cost 40 euros and yet they wanted me to pay 35 euros to receive it without making me aware of this at the checkout. There were no apologies and i was just continuously told i was in the wrong because it was at the bottom of some random page on the website even though their company did not inform me of these charges at the checkout. And the rep told me that this problem had been happening to other customers also since they changed delivery companies ( the reason for these new charges) i will never buy from this misleading and untrustworthy brand again. They clearly do not value customer satisfaction or customer convenience, now after over a month of waiting and looking forward to receiving my item i will not receive it and they also refused to give me any voucher or future discount for the inconvenience. Dont buy from Nasty Gal its clearly unsafe and they don't know how to manage their website to make it even remotely clear and safe for customers. Make sure to warn your friends!