Alex C.

I purchased 2 gloves and paid $17 in Nov. 21/13. Expected delivery date was the week of Dec. 12/13. Was hoping to give this as Christmas present but the gloves never arrived. Dec. 27/13 via e-mail made inquiry and given case number - was told to allow 5 business days to contact supplier. Jan. 6/14 via e-mail made second inquiry and given another case number - was told to allow 5 business days to contact supplier. A Customer Experience manager handled one of the cases. In both cases, there was never a follow up. Made complaint to Better Business Bureau online Feb. 12/14 asking for refund. Same manager responded on Feb. 13/14 stating that all orders have been shipped out. Feb. 18/14 manager gave me a number to call as teambuy will not be issuing a refund. I called the number and they acknowledge they've had issues with the supplier. Asked for a credit towards a future purchase. They do not give refunds or credits, as the supplier has confirmed all orders have been shipped. Not helpful, apologetic. Do not order from this website - customer service is virtually non-existent. Inquiries and cases are mostly dealt with online and they do not respond to you in a timely manner - in my case they did not until I complained to the Better Business Bureau. Teambuy will tell you: we do not have shipping tracking numbers in order to provide you with low prices, the supplier confirms that all orders have been shipped - we do not give refunds or credits.