Alex C.’s Reviews of Beyond The Rack & more

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“I recently ordered a watch for my boyfriend from beyond...”

2/12/14

I recently ordered a watch for my boyfriend from beyond the rack and when it came I noticed it was dead... then found a note saying that batteries are never included. This was not indicated when in the description and was never mentioned UNTIL it arrived. This is so ridiculous, when does anyone ever sell a watch without a battery? Not to mention it is definitely NOT an "authentic designer" watch. Upon opening the box you can immediately smell dollar store quality plastic/rubber NOT leather. This site is such a rip off. I want a full refund and don't even think I can get one because they only issue btr credits, but who would want those when this site is a complete lie?

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BeyondtheRack B. – Beyond The Rack Rep Over a year old

We're very sorry to hear about your negative experience, Alex. Please know that we're always here to help. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We would like to assure you that all our merchandise is guaranteed to be 100% authentic as we only deal with reputable suppliers. If you can kindly email us at social@beyondtherack.com with your order #, we will be happy to take care of you. Please know that we're always here to help. Thank you