Alexa S.

AWFUL customer service.
On September 12,2014 I placed an order for camera strap through www.opensky.com. The total cost through them ended up being $129.00. I placed the order expecting to receive a conformation on shipping and never did. Yesterday (Sunday September 21st…TEN days after I ordered the product) I received an email saying the order was cancelled. On Friday Sept. 19, my bank account was compromised from a purchase I made at Home Depot and my bank closed my checking account and opened a new one. I didn't realize that my MoneyMaker was not yet charged on my previous card (10 days is a long time to finally be charged for something that wasn't even backordered), and when it was finally ready to be shipped, they tried billing my card that I had to cancel. Rather than receiving an email asking for a new card or payment method, the order was just cancelled with no explanation. I explained my situation to OpenSky and they refuse to help me with this problem or honor my order stating there's nothing they can do and I have to pay full price now. After I called them a second time to try and resolve the problem, I was hung up on.