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Alexandria M.

Contributor Level

Total Points
84

1 Review by Alexandria

  • Groupon

9/29/14

In my entire life I have never left bad reviews. It usually takes a lot to make me mad because I am in customer service as well and typically have a more forgiving nature. That being said, I have never received this type of incompetent customer service in my life than I did with groupon. It started when I ordered an NCAA toolbox for my husband. The shipment arrived promptly but it was the wrong school. I called the last Tuesday and spoke with Chris, per usual the issue would be looked into and be sent to management to try and get it replaced. He noted worse case scenario I get a refund. On Thursday I finally received an email from Chris asking me if I had received his previous email and he was waiting to help me. The last email I received was after we initially spoke confirming he was looking into it. I emailed him back stating this and did not hear from him again until Saturday morning. This is where it gets weird. He emailed me stating he was sorry for the trouble but that my item had not shipped yet and as soon as he had a tracking number he would forward that. I emailed him asking if this meant I was getting my correct order, he emailed me back Sunday stating that he was still waiting to hear back from someone regarding my situation. I replied to him stating that he clearly wasn't paying attention to my issue and that I felt his communication was way off. So I call today to speak to someone else about fixing this simple mistake. I speak to a woman who tells me once again that she has to forward it to upper management. I told her that already should have been done and it's been almost a week since this all first started. I said the longer this takes the less chance there is of me getting my correct order which is what I wanted instead of a refund since I had gotten this as a gift. Getting nowhere with them I decided that since there was only one day left on this deal that I reordered it myself which I told her by me doing that and sending the incorrect one back clearly would have solved my problem faster than by trying to go through customer service cause I've gotten nowhere. I will not be ordering from groupon goods again not because the mistake happened but because of customer service. I was passed around and given the usual I'm sorry but despite telling them how frustrated I was and how I felt no one was dealing with my issue and they still didn't do anything about it shows how much they don't care. It's sad because I really liked them until this ordeal.

Tip for consumers:
Just don't...save yourself the headache

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Alexandria Has Earned 4 Votes

Alexandria M.'s review of Groupon earned 4 Very Helpful votes

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