I did the job, I spent 4-5 hours doing and redoing the job due to employer demands, and finally the client was satisfied, the job was accepted and payment released. I probably made the mistake to give a "only" 4 stars review to this employer for poor communication from the start, which he complained soon after. But a week later I was notified that the payment from this employer was "reversed". Apparently he made a chargeback. All the work for nothing, and not only this, freelancer.com just took my project fee happily and they say this is non refundable, after all, I agreed with terms and conditions. I entered in contact with support and they only say the fee is non refundable. I asked if there is any way to prevent this from happening in the future, they say "unfortunately no". I asked, if the project was *******$, then I would have paid 5000$ non refundable fee and there is nothing from keeping this from happening, right? He said "thats correct". I don't know if others sites like this have the same policies, but from now on I'm out of there.
Hi, Alexandre. This is Lara and me and my team will be more than happy to assist you. Kindly send an email at larao@freelancer.com so we can see what really transpired here. I can understand how frustrating it is to not get what you worked for. We'll wait for your email, Alexandre. Take care!