Thumbnail of user alexandref11

Alexandre F.

Contributor Level

Total Points
88

1 Review by Alexandre

  • Freelancer

11/11/15

I did the job, I spent 4-5 hours doing and redoing the job due to employer demands, and finally the client was satisfied, the job was accepted and payment released. I probably made the mistake to give a "only" 4 stars review to this employer for poor communication from the start, which he complained soon after. But a week later I was notified that the payment from this employer was "reversed". Apparently he made a chargeback. All the work for nothing, and not only this, freelancer.com just took my project fee happily and they say this is non refundable, after all, I agreed with terms and conditions. I entered in contact with support and they only say the fee is non refundable. I asked if there is any way to prevent this from happening in the future, they say "unfortunately no". I asked, if the project was *******$, then I would have paid 5000$ non refundable fee and there is nothing from keeping this from happening, right? He said "thats correct". I don't know if others sites like this have the same policies, but from now on I'm out of there.

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi, Alexandre. This is Lara and me and my team will be more than happy to assist you. Kindly send an email at larao@freelancer.com so we can see what really transpired here. I can understand how frustrating it is to not get what you worked for. We'll wait for your email, Alexandre. Take care!

Alexandre Has Earned 8 Votes

Alexandre F.'s review of Freelancer earned 8 Very Helpful votes

Alexandre hasn’t received any thanks yous.

Alexandre doesn’t have any fans yet.

Alexandre isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user larryh1778
4/18/24

At first I was looking for performers on Frelancer, but due to problems with payment to other...

Thumbnail of user johnb12834
4/14/24

I'm out of pocket for hundreds of dollars and I have no digital selling website I can use. This...